Sometime back in September I went to my Square dashboard and ordered a pack of stickers and a small cardboard table stand to take to conventions to get the point across that I take credit cards. It’s free so I figured why not. The delivery date turns out to be two days after the convention so I figure “Ah well. I’ve got it for next time.”
Cut to a few days later when it ships. The shipping method is DHL. I break out in a cold sweat. I know where this is going. I’ve ordered multiple things and had them shipped via DHL. I have never received those items. Part of it is our local DHL is literally some guy with a van that delivers when he gets around to it. The other problem is that DHL is the most inept company I’ve ever dealt with in my life. We have issues when I worked for GreenTree Properties and I knew I’d have them now.
So the first package started in Texas. It traveled to Jackson, Mississippi which is more or less where I live. It then traveled to Truth or Consequences, New Mexico and went out for delivery. Since I don’t LIVE in Truth or Consequences it went back to Texas where it stayed.
I contacted Square about this and they were very apologetic. They shipped me another one right away. This one shipped from Florida, traveled through Jackson again and went straight to the same town in Texas where it promptly vanished from tracking. I contacted square again and this time received no response. That was by the end of October. The package had originally be ordered in mid September. A small envelope of stickers.
After this I decided to try an experiment. SURELY this was somehow because I was an individual. If I ordered one for a business they’d use a real shipping company. So I bop my way up to the gallery since we use Square there, log into the console, and order another package. This shipped via DHL from Florida, passed through Jackson BACK to Florida and was delivered somewhere. I don’t know where, but it was delivered according to tracking. It was at this point I gave up. Again, the end of October.
About a week ago I received a package in the mail that looked like it had been devoured by Satan’s asshole and sure enough, there inside were what was left of my stickers and stand. This was the first package. A week later I received the second package. This one partially damaged but the contents were fine.
This week, near the end of November, I received our package from Square at the gallery. The one that had been delivered. “Well” I thought, “at least this is over”.
Today I received a second package at work with more stickers. I’m now expecting to never stop receiving them.
So yeah. Don’t deal with DHL. I don’t know what the hell’s going on with those guys but they suck. Hard.